【以案普法】吃雪糕掉地上致人滑倒受伤，担责吗?法院判了!
吃雪糕时
掉了一块在地上未予理会，
行人路过
踩到地上的雪糕渍滑倒受伤，
由此引起的赔偿问题如何处理?
近日，张某、李某回家时，在电梯门口吃雪糕，不小心掉了一块。事后，王阿姨路过时，刚好踩到电梯口地上的雪糕污渍摔倒，后被送往医院治疗，经鉴定本次损伤构成十级伤残。王阿姨诉至法院要求吃雪糕的张某、李某及小区物业公司赔偿其医疗费、护理费、残疾赔偿金等各项损失共计12万元。
法院经审理认为，王阿姨作为具有完全民事行为能力人，走路时应当仔细观察路面状况，注意行走安全，其踩到雪糕污渍滑倒受伤，自身亦有责任。张某、李某二人在吃雪糕等电梯时，未对掉落的雪糕污渍进行清理，具有一定的过错责任。小区物业公司应当保证小区内多人通行的公共区域道路通行安全，但保洁人员未对该雪糕污渍进行及时清理，存在管理不足，应当承担一定的责任。经法官释法明理，各方最终自愿达成调解，张某、李某作为危险源的制造方，承担40%责任，小区物业公司未能及时清理地面卫生，承担30%责任，王阿姨走路时未尽到相应的审慎注意义务，承担30%责任。
篇2：物业案例:吃雪糕掉地上致人滑倒受伤
【以案普法】吃雪糕掉地上致人滑倒受伤，担责吗?法院判了!
吃雪糕时
掉了一块在地上未予理会，
行人路过
踩到地上的雪糕渍滑倒受伤，
由此引起的赔偿问题如何处理?
近日，张某、李某回家时，在电梯门口吃雪糕，不小心掉了一块。事后，王阿姨路过时，刚好踩到电梯口地上的雪糕污渍摔倒，后被送往医院治疗，经鉴定本次损伤构成十级伤残。王阿姨诉至法院要求吃雪糕的张某、李某及小区物业公司赔偿其医疗费、护理费、残疾赔偿金等各项损失共计12万元。
法院经审理认为，王阿姨作为具有完全民事行为能力人，走路时应当仔细观察路面状况，注意行走安全，其踩到雪糕污渍滑倒受伤，自身亦有责任。张某、李某二人在吃雪糕等电梯时，未对掉落的雪糕污渍进行清理，具有一定的过错责任。小区物业公司应当保证小区内多人通行的公共区域道路通行安全，但保洁人员未对该雪糕污渍进行及时清理，存在管理不足，应当承担一定的责任。经法官释法明理，各方最终自愿达成调解，张某、李某作为危险源的制造方，承担40%责任，小区物业公司未能及时清理地面卫生，承担30%责任，王阿姨走路时未尽到相应的审慎注意义务，承担30%责任。
篇3：酒店受伤客人服务程序
酒店受伤客人服务程序
Objectives
目标
xto ensure that the injured guest is being treated with medical attention immediately.
确保受伤客人能够立刻得到医护。
xthe life of the injured guest is safeguarded through prompt action.
通过及时的行动,保障客人生命安全。
Policy Statement
政策阐述
It is the hotel policy to ensure that any accident involving a guest is handled promptly to safeguard his live.
此项政策旨在确保任何客人受伤时能够迅速得到生命保障措施。
Procedures
程序
1.Once an accident occurs, the Security Manager or in his absence the Security Assistant Manager is informed immediately as well as the Guest Service Manager.
一旦紧急事件发生，保安部经理（其不在时为保安经理助理）和大堂经理应该被通知到。
2.First aid to be applied immediately with the readily provided First aid bo* and equipment.
利用现有的初步急救箱和设备，立刻实施初步急救工作。
3.Arrange to send the injured to the nearest clinic or hospital for treatment per hotel car – decided by the Guest Service Manager.
安排由酒店汽车（由大堂经理决定）将伤者送至最近的门诊或医院。
4.If the guest is in a severe condition, do not remove the guest at all, administer emergency treatment if possible, and arrange an ambulance.
如果伤者处于较危险的情况，不要移动，如果可能则安排紧急情况处理办法，同时安排救护车。
5.Get ready the service lift for the ambulance and medical crew so that prompt action can be taken.
为救护和医疗人员准备好服务电梯以便其迅速采取行动。
6.The injured is brought down through areas that are at the back of the house to avoid guest contact.
伤者经过的区域应该处于酒店后门处，以避免和客人接触。
7.A team member of the Security Department should be summoned to escort the injured to the hospital, to assist the injured.
保安部员工应该被召集并协助护送伤者至医院。
8.General Manager, Resident Manager and Security Department has to be informed immediately.
应立即通知总经理，驻店经理和保安部经理。
9.Contain the spread of the news of the accident by ensuring the team member involved maintain confidentiality.
确保相关人员控制事故扩散的机密性。
10.If the accident occurred in a guestroom, security team member is to be positioned to prevent unauthorized persons from entering.
如果事故发生在客房，安全部成员应该被设置在合理的位置，从而防止非相关人员进入现场。
Security is to ensure that the ambulance is directed to the loading dock area.
保安确保救护车直接到指定区域。
11.If the accident occurred in the guestroom and the victim is accompanied by a friend or relative, a change of room should be offered. The room which accident occurred may need to be double locked for further investigation purposes.
如果事故发生在客房，受害者有朋友或亲戚陪同，则可以允许其对房间内设施的变更。发生事故的房间需要被双锁，以便更进一步的调查。
12.If the victim is not accompanied by anyone, every effort must be made to contact the next of kin through information on his passport. The Embassy of guest nationality is to be contacted if necessary.
如果受害人没有人陪同，应该尽力按照护照上的联系方式联系其亲属。如果有必要，可联系该国籍的大使人员。
13.Guest’s travel documents should be checked and Airline or Tour Agent notified.
客人的旅行文件应该被检查，相应的航空公司和旅行社应该被通知。
14.The Incident is to be kept in absolute confidentiality to all parties, especially the Press.
事故应该被严格对外界保密，尤其是新闻界。
15.All inquiries are to be handled by the PR Manager or the General Manager.
所有的相关需求将交由公共关系经理和总经理处理。
16.An Incident Report is filled up by the Security Department
任何事故报告由保安部填写。